Human Capital Management

HCM Monthly Score April 2014

Boston Scientific
Safilo ASG
Australian Department of Defence

This month we feature our new lead in ASG, Tim Good and his team. Spring is conference season! We have reports from the Accenture SAP and Oracle Leadership Councils, the SAP Innovation Forum Norway and the HR2014 in Florida. Hear about the new Pinnacle award we just heard we will receive this year!
We had lots of new wins in Europe: at Deutsche Telekom, Safilo, Puratos in Belgium, Fundación Mapfre and at New York University. We are proud of a number of successful go-lives including at Boston Scientific in the US, Almirall and Ecoembes in Europe, Sadara in Saudi Arabia, and the Australian Department of Defense. Your editor, Ingrid Schneider

Spotlight on: Austria, Switzerland, Germany (ASG)

News from ASG: Tim Good took over as lead of our ASG HCMS practice effective 1st February 2014.

Some words about Tim…

Originally part of Accenture UK/I, Tim transferred to ASG in 2009 to look after our HR and Talent Management work at SAP internally. In an Accenture career spanning almost 14 years, Tim has led several major HR transformation projects at major clients including an UK government department, SAP AG, and UBS AG. He has substantial experience of HR and talent management and is used to working on business and technology challenges.

A passionate people developer, Tim is excited about building the skills of the 120+ people in the ASG team to address the HR and talent opportunities we have as our clients embrace the digital agenda and transition their IT solutions to the cloud.

On a personal note, Tim enjoys spending time with his son Theodore (15 months) and wife Kathrin. He also enjoys running (especially in the hills and forests around Heidelberg) reading, and travel. Recent work trips have included visits to Chicago, Geneva, London, Munich and Zurich; with a next family holiday planned in May to the little German island of Sylt in the North Sea near to the German / Danish border.

Tim Good

Tim Good
Tim Good

Austria Switzerland Germany


Tims Fun Facts

Tim studied music before joining Accenture

Tim’s favorite quote is “Obstacles are those frightful things you see when you take your eyes off the goal” (Henry Ford)

Germany is Europe’s largest economy

Germans are the second largest beer consumers in the world (after the Irish)

Message from the leadership

Hi HCMS team,

You might have seen the announcement, I will leave Accenture and join SAP. My move is a very private decision after being 25 years SAP Client or SAP Partner, living close to their headquarter, knowing the people from business and private live and getting a chance to influence SAP´s next steps. SAP is going fully Cloud and HANA rapidly and I need all my friends in Accenture to stand up and drive SAP Cloud agenda to the next level and continue to lead the System Integration, Service and Business Solution market, Partner first = Accenture first, I count on you. This is not walking away from Accenture or even you at all, and I am sure Accenture will get many additional friends within SAP soon. Keep going and the next Cloud Pinnacle is yours again.

I will stay until mid July and develop next steps on SAP Cloud in Accenture together with Maureen, Accenture Leadership and SAP. I love to see Maureen taking the role to run SAP Cloud for Accenture, there is not better person to move on.

Its too early to say good bye but always a good moment to say THANK YOU.

Vinzenz Maureen

Vinzenz Kremer

Maureen Brosnan

Vinzenz Signature

Accenture Oracle Leadership Council in Miami

Human Capital Management continues to be a hot topic in our Oracle practice, where we recently shared our latest selling tools and tapped into Accenture’s focus on digital business at an exclusive client event.

Accenture hosted a breakfast session entitled “The future of HR in the digital age” at the recent Accenture Oracle Leadership Council in Miami. Anthony Abbatiello, Global HR Consulting Lead, discussed the top trends that Accenture believes will shape the future of HR, including the impact of digital and its role in democratizing talent management. He also talked about why it is important for HR to take cues from the marketing function.

The Accenture Oracle Leadership Council, an invitation-only cross-industry event, includes presentations, interactive round tables and networking opportunities.  This year’s event, which took place in Miami on April 6-9, was attended by 71 clients from 44 organizations around the world, plus Accenture and Oracle executives and industry analysts.

Attendees discussed a wide range of hot topics including analytics, customer experience, middleware, mobility and engineered systems, as well as a variety of industry and functional topics. This year’s theme “Becoming a Digital Business: Navigating the Journey” gave clients the opportunity to hear from their peers about how they can work with Accenture to create a vision, determine a roadmap and deliver value on their digital transformation using Oracle solutions.

accenture Logo

The presenter Anthony Abbatiello

The audience


SAP Pinnacle Awards Winner


SAPAnother Pinnacle Award for Accenture

We have been informed recently that Accenture has been selected as an SAP Pinnacle Awards 2014 Winner in “Cloud Services Provider of the Year”. This is a tremendous accomplishment – and a repeat performance! The SAP Pinnacle Awards is SAP’s premier global partner recognition program, and Accenture is among a very elite group of only 21 winners worldwide to achieve winner status for this year. This award showcases your excellence in driving SAP business and co-innovation, helping our mutual customers to run better.

Introducing our new HCM SaaS lead

Claire Gillies is our new HCM SaaS lead for Australia and New Zealand. Claire has over 15+ years’ HR experience in industry and consulting where she has held a range of HR Advisory, Shared Services and Project Management roles. She has worked on several HR Transformation projects including HCM IT strategy and RFP technology selection (FUSION, SuccessFactors and Workday), operating model and shared services design and delivery and technology implementation (PeopleSoft, SuccessFactors, SAP and Taleo). While working for Deloitte Claire established the UK Workday practice and relationship in 2010 and supported its growth across Europe. She relocated back to Sydney, after working there between 2006 to 2008, at the end of 2013 and joined Accenture in February 2014.

successfactors Another win at Deutsche Telekom AG!

Deutsche Telekom AG (DTAG) is one of the world’s leading integrated telecommunications companies with over 220,000 employees and 2013 revenue exceeding €60 billion.  Headquartered in Bonn (Germany) Deutsche Telekom provides fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology solutions for business and corporate customers.

Accenture has longstanding relationships with Deutsche Telekom and supports DTAG in several areas to achieve their strategic goals.  Projects range from ERP-rollout, maintenance and future development of their T-Entertain product (IPTV), desktop modernization up to Telco-network projects to conduct the transformation to an All-IP network.

Most recently, Accenture was awarded with the win of a SuccessFactors implementation at DTAG. The scope of the project includes the implementation of Employee Profile, Jam Advanced, Role Based Permissions, Global Recruiting Management for more than 90 entities in 34 countries, Performance & Goal Management, Career- and Development Plan, Succession Planning, Learning Management, Compensation, Skill Management as well as Analytics.

On March 17th, the first pilot (for around 450 top executives) for ‘Performance Dialog’ already went live successfully.

Congratulations to the entire team for the great win and the first successful pilot go-live.

From left to right: Jörg Welters, Yorck von Niessen, Lutz Bonin, Beate Graziola, Andrea Langer, Anna Narizhna, Mareike Frank, Janno Brits, Petro Strydom, Markus Buhl, Kathrin Ternes, Nicolas Altinisik, Vitor Nascimento, Joern Dageroth, Sudarshan Jain, Archana Tiwari, Sunita Singh and Revathi Devalapalle

Telekom Logo

Fun Facts

The headquarter of Deutsche Telekom AG is based in Bonn, which is also the home town of Haribo. After the Win the whole team received a big surprise to feed back all the energy

End of March the headquarter of Deutsche Telekom changed into a big carnival arena, which is a must in that  region of Germany. Managers changed into clowns, astronauts or pilots.  The colleagues from South Africa were impressed, as it is not common in their home country

Accenture’s multicultural team is working from different locations spread all over the world – India, South Africa, Portugal and Germany.  This makes our work even more interesting and fun. The whole team is looking forward to make that WIN a GoLive success

successfactorsSuccessFactors GM/PM go-live at Boston Scientific!

The Boston Scientific Corporation (BSC) is a worldwide developer, manufacturer and marketer of medical devices. They are one of the world’s largest medical device companies with 25,000 employees globally, a market presence in nearly 100 countries, and over 15,000 patents.

Accenture has a long standing relationship with Boston Scientific having supported their SAP enterprise implementation and providing AO services. During the HRIS proposal phase, a strong relationship was built with HR and HR IT, which allows us to truly partner with BSC in the implementation and deployment of an HR Global Platform Solution based on SuccessFactors along with in-scope integrations for 44 countries. Our multi-release approach includes Goals and Performance, Employee Central and Compensation, Workforce Analytics, and Workforce Planning.

Release 1 went live with Goals and Performance Management (GM/PM) on March 17th and successfully moved BSC from a paper performance process to a collaborative, integrated, online solution. BSC is now equipped with a modern solution to achieve one of its main strategic HR objectives: “Enhance organizational effectiveness by driving enhanced evaluation, identification, development, movement, and engagement of talent”.

The next milestones for us are the Employee Central and Compensation go-live scheduled for September 22nd, followed by the Workforce Analytics and Workforce Planning roll-out next year. More to come…

Key delivery team members.

From left to right: Maureen Brosnan, Camille Prost, Karel Fennema, Kent Ives, Jacob Jacob, Jordan Loggins, Danielle Ebstein, Brian Desilets, Raj Kolli, Adrian Foulkes, Keith Smith, Anthony Taiwo, Codi Vachon, Ashish Mujumdar and Tavares Phillips

Boston Scientific

SAPSAP win at Safilo Group

The Safilo name dates back to 1934, has been making eyewear products for over 75 years, designing manufacturing and distributing high-quality prescription frames, sunglasses and sports eyewear under licensing agreements for leading luxury and premium brands (e.g. Gucci, Dior, Saint Laurent, Pierre Cardin, Tommy Hilfiger, Boss, …) as well as under its own brands. In 2012 the net sales reached € 1.175 million, Safilo Group has over 8,000 employees, 47 companies and is present in about 130 countries and markets its products directly through 30 commercial subsidiaries as well as via a network of local representatives and distributors that reach more than 80,000 points of sale globally.

Safilo has decided to launch the ICT Transformation Program with the aim to create a global framework (ERP) enabling central governance and local execution according to specific business requirements. SAP was selected as the target technology including the HCM processes. Accenture has been selected as the partner of choice to support Safilo in this challenging program and will design a global template and implement a SAP HCM solution for core HR, ESS and Time Management. The Pilot solution will be delivered in the February 2014-August 2015 timeframe.

Congratulations to the Sales and Accenture delivery team on this win!

From left to right: Andrea Rocchesso, Claudio Cassetta, Marco Galantini and Valentino Riglia

Safilo Logo


Fun Facts

Safilo Group’s leading house brands are: Carrera, Oxydo, Polaroid, Safilo, Smith optics

Safilo is licensed to produce eyewear for some of the world’s leading fashion brands: Alexander McQueen, Banana Republic, Bobbi Brown, BOSS, BOSS Orange, Bottega Veneta, Céline, Dior, Fendi, Fossil, Gucci, HUGO, J.Lo by Jennifer Lopez, Jimmy Choo, Juicy Couture, Kate Spade, Liz Claiborne, Marc Jacobs, Marc by Marc Jacobs, Max Mara, Max&Co., Pierre Cardin, Saks Fifth Avenue, Tommy Hilfiger, Saint Laurent

Safilo has a network of 170 independent distributors able to reach more than 80,000 points of sales around the world, including opticians, optometrists, ophthalmologists, distribution chains, department stores, specialized retailers, our licensors’ own stores, duty free shops and sports shops

SAPSadara HCM go-live in the Middle East

Saudi Aramco, the first oil company in the world, and Dow chemicals, an Accenture #4 diamond client for 18 years, formed the joint venture Sadara chemical company headquartered in Al Khobarin the Kingdom of Saudi Arabia. Sadara and the adjoining PlasChem Park will establish a world-scale manufacturing footprint that delivers a full range of value-added, performance products destined for the emerging markets of Asia Pacific, the Middle East, Eastern Europe and Africa.

Accenture is implementing all the systems for Sadara - enterprise and core-business applications. The project implementation included several SAP HR modules: Personal Administration, Organization Management, Payroll, Travel Management, Time Management, Learning, Manager and Employee Self Service, Performance Management, Nakisa, Benefit Management, Employee Interaction Center, HR Forms and Workflow Management. Quite the list!

Some of the key HR team members are pictured below:

From left to right: Aljamea, Hassan, Alawad, Mohammad, Mohammed, Baleeq, Mohiuddin, Zakria, Afraha, Abdullah, Alshehri, Abdullah and Mauro de Falco.  Not pictured: Omer Wajid, Alajmi, Entesar, Ghani, Farrukh and Sami Ahmed

Sadara Logo

Fun Facts

“Sadara” in Arabic means leadership

The Sadara complex will represent the largest petrochemical facility ever built in a single phase

Saudi Arabia is the world’s largest oil-producing and exporting country producing more than 11.55 million barrels per day which is more than 13% of world’s entire output

In Saudi Arabia, a liter of oil is cheaper than a liter of potable water

SAPA global Workday win in Higher Education

New York University (NYU) is a private, global network university with an annual enrollment of over 50,000 students and over 25,000 employees including 3,100 full-time faculty members. It consists of 14 schools, colleges, and divisions occupying six major centers in New York City. NYU has campuses in Abu Dhabi, Shanghai and global sites in more than 25 countries around the world.

Accenture successfully partnered with NYU to transform their global operations and execute against a vision to be the first University in the world to globalize education through accredited campuses around the globe. NYU & Accenture leveraged both market leading platforms in the ‘IT Cloud’ (ServiceNow) and the ‘Enterprise Backbone Cloud’ (Workday’s HCM Solution) as the platforms to create a state-of-the-art global service center and to standardize NYU’s global HR, Benefits, Compensation and Payroll operations. To date, NYU is the most complex Workday deployment in Higher Education.

With NYU’s Global Campus in Abu Dhabi already live in production (March, 2013) NYU’s New York campus recently went live on March 31st with Workday Human Resources, Compensation, Benefits, and Payroll. An integral component of the team’s success was their ability to leverage Accenture Global Delivery Network with work being completed on 3 continents around the world in order to support NYU’s global presence. Accenture continues to partner with NYU as they plan for their future across a multitude of business segments which does include the adoption of additional Workday functionality in both HCM and Financials.

From left to right: Jessica Roy, Jessica Case, Amalchi Castillo, Suraj Chamakura, Kelsey Coleman, Samantha Fletcher, Ryan Gaetz, Andrea Green, Himanshu Gupta, Jonathan Ha, Adrian Tang, John Terada, Lucy Wallace, Thomas Wallace, Yigit Kuban, Vikas Mittal, Evan Richter, Kelly Sielert, Fernando Gonzales and Roy Kroker
Not Pictured: Sree Lakshmi, Thomas Kenney, Carlos Sanchez and Mikasobe Gonzalez



Fun Facts

the NYU mascot was once a personified violet but in 1984 the mascot was switched to the BobCat - named after the new computer catalog in Bobst Library 


successfactors SuccessFactors Employee Central win at Puratos

Puratos was founded in 1919 in Brussels, creating and selling ingredients for bakers and patissiers. With the launch of ‘bread improvers’ in the 1940’s, Puratos starts growing and gets an international dimension, while maintaining the atmosphere of a close-knit family company for its employees and customers. Today, the company is selling its full range of innovative products for the bakery, patisserie and chocolate sectors in more than 100 countries, and with subsidiaries in more than 60 countries.

However as there is no group HR system, it is very difficult to keep track of basic HR data such as the current number of employees and productivity within the group. With the Renaissance project, Puratos will implement SuccessFactors as its integrated HR Information System.

The first phase, due to go-live August 2014, will consist of storing ‘Group HR data’ in Employee Central for Belgium as Pilot Country, followed by the roll-out to the other countries in 3 waves. In a second phase Puratos will add group processes for Recruiting, Learning and Performance in the SuccessFactors Talent Suite.

The team is led by Thomas Dewilde and supported by Lieven Depuydt, Peter Van Helvert, Pieter Van Assche and Ricardo Borges. The Team is split between Brussels and Lisbon.

Meet the Accenture team and clients.

From left to right: Bruno Van Hove, Lieven Depuydt, Pieter Van Assche, Peter Van Helvert , Leen Roegiers, Piet Delmote and Thomas Dewilde

Puratos Logo

Fun Facts

In the European and North American market, Puratos works with a Sensobus, a fully equipped sensory analysis lab on wheels, that can welcome up to 300 consumers a day to record their preferences for bread and chocolate



HMAS Toowoomba searches for debris from the missing Malaysia Airlines Flight MH370, in the Indian Ocean during Operation SOUTHERN INDIAN OCEAN.

successfactorsMission success at the Australian DoD

The Australian Department of Defence is a department of the Government of Australia charged with the responsibility to defend Australia and its national interests. Carrying on from the success of the Job Families Project, Accenture continues to deliver effective solutions and enhanced capabilities to Defence within the HR Transformation Program. As part of the HR Transformation Program at Australian Department of Defence, Accenture has deployed and completed an initial rollout of the Home Portal Project. The 12-month project, which is valued at US$ 2.5 million, extends the accessibility to the Defence HR systems via a Defence hosted Gateway service. Defence Personnel can now, wherever they have internet access, complete various self-service HR and Payroll related tasks – personal details, leave, and viewing payslips.

Congratulations to the entire team who comprised of Accenture resources aligned to Health & Public Service and the Security practice. In addition, PeopleSoft subject matter experts were sub-contracted to capitalize on their experience in previous Defence engagements.

From left to right: Matt Gollings, Steven Peel, Abhishek Jaiswal, Gavin Boller, Jatin Chugh Not pictured:  Christian Schlesier and Gavin Helsham

Australian Department of Defence



Fun Facts

The Australian Department of Defence was formed in 1942 and is headquartered in Canberra

The Australian Department of Defence employs approximately 65,647 personnel

Jochen Nagel, Managing Director for Accenture Software for Human Capital Management, is pleased to announce a new whitepaper promoting our latest cloud offering, Accenture HR Audit and Compliance as-a-service.

Accenture HR Audit and Compliance as-a-service is featured as an example of one of the first solutions available as an extension for SuccessFactors.

Jochen, whose current role focuses on Product Management, Engineering and Professional Services comments “Accenture has worked with SAP for more than three decades and it is satisfying to note that we are one of the few partners that is successfully complementing its cloud computing approach using the SuccessFactors’ extension package.”

Access the whitepaper (see page 8) by visiting our website.


successfactors Performance management delivered at Ecoembes!

Ecoembalajes España, (Ecoembes) is a non-profit organization that is involved in the design and organization of an Integrated Management System (SIG) for selective collection and recovery of packaging waste for subsequent treatment, recycling and upgrading. Founded in 1996, its objective is to collaborate with autonomous regions and city councils for selective collection infrastructure and operations.

Ecoembes decided to set up their Human Resources department and develop a talent management strategy based on the principles of improving productivity and efficiency. After an initial analysis phase, the client decided to implement SuccessFactors.

The Human Resources model and processes were defined using Accenture assets contained in LOM (Logical Operating Model), Success Factors model, and applying best practices. The project also implemented performance management, goal management, calibration processes, and employee profile configuration.

Congratulations to the entre team on a system go-live in February 2014 followed by a successful performance and goal management launch in March 2014.

Accenture team pics:

From left to right: José Antonio Infante, Mª del Valle López, Andrés Penón and Inma Chichón

Client's team pics:

From left to right: Teresa Gallastegui, Manuel de Arcocha and Francisco Ariza



Fun Facts

Ecoembes participated in Three Wise Men Parade in Madrid during Christmas, giving to the event an environmental component under the topic: 'The magic of the recycling'

In the last fifteen years, some 12.8 million tons were recycled, equivalent to 960 football stadiums filled with containers

Ecoembes develops about 300 campaigns every year to sensitize citizens on the importance of their contribution to environmental environment

Special emphasis is given to the smaller, about 750,000 children annually receive environmental education

Thanks   Thanks so much for contributing to this issue:

Jörg Welters
Sarah Ferguson
Jennifer Nguyen
Deanna Finley
Mark Jackson
Pieter Van Assche

Kent Ives
Ole Reidar Hole
Tim Good
Claudio Cassetta
Inma Chichón
Manju Bannur

As well as the editorial team of Brian Desilets, Catarina Shadwell, Ron Ghose, Jesse Leder, Raghu Nallu for SAP/SuccessFactors, Mike Loncaric and Lieven Depuydt for Oracle, Christine Theilacker for Workday, Michelle Brooks for Cloud methodology, Rich Van Patten for Time & Labor coverage, Emily Chang for HCM assets, Angela Werner (mailer support), Nina Kruschitz (software) and Stefanie Rehor (design).

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